Welcome to your ultimate resource for ServiceNow Platform Analytics! This site is your trusted companion for navigating the migration of Dashboards, Reports, and Performance Analytics to Platform Analytics. Whether you're getting started or refining your approach, you'll find a curated collection of links to guides, expert insights, and answers to common questions. Let us help you streamline the process and harness the power of Platform Analytics for smarter, data-driven decisions.

Frequently Asked Questions

Why would I want to migrate to platform analytics?

The new developments for analytics is happening on this platform, so to benefit from those enhancements, you would want to migrate. It will help to future proof your work also, as it will better intergrate across the ServiceNow platform.

Will I be forced to migrate in the Australia release?

ServiceNow has communicated that there will be no auto-migration in the Australia release. However users will be required to create anything new within the Platform Analytics Experience, as creating reporting content in the old UI will be deprecated.

When is the migration to Platform Analytics required to be complete?

Another UPDATE: Old reporting tools will be deprecated in Australia. UPDATE: It has been shared on a webinar and within the community that the forced migration will not happen in the Z release. At the moment, we do not have a family release to expect the required migration. // Platform Analytics is already available in the Vancouver, Washington DC and Xanadu release families, so migrations have started. ServiceNow has published that in the Zurich release, all assets will be automatically migrated to Platform Analytics.

If we migrate a dashboard to Platform Analytics, will the reports be migrated to data visualizations?

If you use the migration center application, the contents of the dashboard will migrate, including the reports.

Will my report builders have to learn new tools?

Yes. There is a new UI when building data visualizations and dashboards. Learning how it functions, along with the new and improved features and capabilities is something that will require your team to learn.

Are my tables the same as they have always been?

No. There is an introduction of new tables when you adopt the Platform Analytics Experience.

Will reports look just like they did before the migration?

It depends. In many cases, a data visualization will be aligned with your report. When testing a migration, the tool does have a 'Compare' feature that allows you to look for differences between the two assets, pre and post migration.

What does it take to move my Dashboards and Reports to Platform Analytics?

ServiceNow has a migration utility that helps move those assets to Platform Analytics. However, there is more to the migration then simply letting the tool run. There are many assets that will move over which you may not want to migrate, so understanding what to move is important. Additionally, assets can be in various states after the migration, so knowing what those states are and if it will be acceptable is important.

Is there any language changes happening when I move to Platform Analytics?

Yes. Reports are now called Data Visualizations. Performance Analytics Indicators are now called KPIs. But Dashboards are still Dashboards, so no change there.

What is Platform Analytics

Platform Analytics is a new experience that brings your Dashboard, Reports and Performance Analytics assets under a single space.